Over the past year, I have been spending a lot of time traveling on planes (thank goodness for Qantas frequent flyer benefits!)  Airports are a fascinating place, full of hustle and bustle as people go about their lives trying to get from point A to point B.  This flurry of activity (along with flight schedules and the chance of missing a flight) is filled with people from all walks of life from business owners, employees,
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I was talking with a CEO about their challenge around keeping staff engaged.  The questions we were discussing was “What do they want?” He had been focusing on the multiple surveys as well as the salary benchmarking for their industry.  I remember asking him “Have you asked them?” The CEO just looked at me (possibly a little frustrated, but also curious). This is something that I encounter quite often.  Leaders of an organisation wanting to
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This week on my way to the US for work I received a pleasant surprise from Qantas when I checked in for my flight – they had upgraded me to Business Class. For anyone that’s done the long 14-hour flight from Sydney to LA, having a seat in Business Class is a wonderful way to travel. I guess the question is why did Qantas upgrade me? Simply – loyalty. They know that I spend a very
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It is incredible how quickly an organisational culture can change from leading edge and attracting talented people to one that is in chaos and shedding staff. I was talking to a middle manager about the recent shifts within their business. Given anticipated competitive headwinds the Senior Leadership decided to change the way they operated. The field staff across the country noticed that something had changed but were not sure what it was.  Then people started leaving. It is common
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Our family has a number of rituals that we follow based on the seasons. We just returned from our yearly Easter camping trip at The Basin – a wonderful outdoor spot on the water North of Sydney that enables us to reconnect as a family. We spent plenty of time unplugged as we kayaked, paddle boarded and played heaps of card and board games, not to mention having time for deep conversations about life and the world
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